Training Services

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We have a range of short training courses on certification topics to meet your training needs.  Most of these courses can be presented as one hour summaries, or a selection can be combined into a customized workshop.



  1. Internal Auditing – an easy introduction internal audits.  This course shows you how to design and implement an effective audit program for recruitment businesses.
  2. Document Control – often an area of confusion and frustration, this course explains the 6 elements of document control and some useful and simple approaches to storing and distributing documents.
  3. Risk Management – a core element in all businesses but often misunderstood.  This course explains what it is, why it is important, and sets out 4 key steps to managing risk in your business effectively.
  4. Drafting Policies and Procedures – change what can be a time consuming and frustrating exercise into a powerful driver of business performance.  Learn how to draft documents which are precise, relevant and used.
  5. Feedback – even bad feedback is good, but we often shy away from it.  This course explores various ways to collect, review and manage all types of feedback and complaints.
  6. Environmental Management – highly topical and emerging as a requirement in tenders.  What can sustainability mean for your business?  What can you do to make a difference?
  7. Service Delivery and Quality Management – an overview of the core requirements in the RCSA SDS and ISO 9001 Quality standards.  What do they mean and how can you address these in your business?