Privacy Policy
Background
Service Excellence Consulting Pty Ltd (SEC) provides business advisory and consulting services to businesses across Australia and New Zealand.
Service Excellence Consulting Pty Ltd is committed to respecting your privacy and complying with the Australian Privacy Principles (APPs) in the Privacy Act 1988 ('the Act') as amended.
This privacy policy outlines how we manage the personal information that we receive.
Collection
What Kinds of Personal Information We Collect
We collect personal information from you only if it is reasonably necessary in order to conduct our business, provide and market our services, and to comply with our legal obligations, such as when you:
- Seek information about our services;
- Ask us to provide our services to you such as consulting, training and other services;
- Request us to conduct an iSafe risk assessment;
- Agree to receive our newsletter;
- Apply to work with SEC.
We collect personal information through our websites and social networking services such as LinkedIn, Facebook and Twitter. We use this information to improve our marketing presence.
We do not collect personal information simply because it may be useful at some future stage if we have no present need for it.
We do not collect or use personal information for the purposes of unlawful discrimination.
We may decline to collect unsolicited personal information from or about you and Service Excellence Consulting may take such measures as we think appropriate to purge it from our systems.
The type of personal information that Service Excellence Consulting Pty Ltd collects and holds includes, but is not limited to:
- Contact details of individuals who interact with us including names, telephone and email, job title, work locations and other business details;
- In relation to the iSafe Risk Management Program, the contact details of a representative of the host client including their name, telephone number, email and work location, and the names of labour hire/contract workers;
- General information about people seeking to work with us, including: names, addresses, contact details, occupation, opinions from referees etc.
How We Collect Personal Information
Usually the personal information we collect will be requested directly from the individual. This can occur when the individual requests information about our services or we interact with them to provide our services.
In relation to the iSafe Risk Management Program, the personal information of the representative of the host client and the labour hire/contract workers is collected from the labour hire agency who is a member of the iSafe Risk Management Program.
In some instances, such as when confirming the information provided, we will collect information from third parties such as referees, company websites, public registers, LinkedIn and other internet searches.
If the individual chooses to not provide us with the information that we require we may be unable to provide our services.
Website collection
Service Excellence Consulting Pty Ltd may collect information from our website that is volunteered by visitors.
When an individual visits the Service Excellence Consulting Pty Ltd website, we may record his/her server address, domain name, the date and time of visit and the pages viewed. This information is anonymous and will not enable the individual to be identified.
This information is only collected for statistical and website development purposes.
Use and Disclosure
We will only use and disclose your personal information for the primary purpose for which it is collected, or for a secondary purpose which is related to the primary purpose, where that relationship is reasonably expected, and in other circumstances authorized by the Act.
Purposes for Use and Collection of Personal Information
We collect, use and disclose your personal information solely for the purpose of:
- Conducting our business;
- Providing services and products;
- Marketing our services and products;
- Communicating with you;
- Purchasing from you;
- Complying with our legal obligations;
- Helping us manage and improve our services.
We may disclose personal information where we are under a legal duty to do so, including circumstances where we are under a lawful duty of care to disclose information.
Who May Have Access to Personal Information
We will disclose your personal information to:
- Appointed personnel of SEC including office staff, consultants and risk assessors.
- Related entities of SEC including entities in the Fathom Group of companies;
- Other companies or individuals who assist us in providing services or who perform functions on our behalf;
- Entities associated with SEC and/or its directors;
- Anyone else to whom you authorize us to disclose it.
It is not always practicable to obtain authority regarding the disclosure of personal information direct from each individual. We will assume (where it is reasonable to do so) that when you give us personal information about other individuals, you have made them aware that you will or may provide their personal information to us, the purpose we use it for, the types of third parties we disclose it to and how they can access it. If you have not done so, you must inform us before you provide the relevant information.
Cross Border Disclosures
Some of your personal information is likely to be disclosed to overseas recipients. The likely countries, type of information disclosed and likely recipients are indicated, so far as is practicable, in the following table:
We will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the Australian Privacy Principles.
Sensitive information
Generally SEC does not collect or use personal information that is considered sensitive information, however if we do then any such sensitive information and any information that has potentially serious adverse consequences if misused is only accessible by appointed personnel who need access to it.
Storage
SEC holds personal information in electronic form on our office computers including the server, and in various secure cloud based systems that support finance, intranet and extranet services for SEC operations.
Some electronic records are held for a period of time on the personal computer systems of the SEC Assessors and Consultants.
Some paper records are held for a period of time in the office.
Security
SEC takes reasonable steps to protect the personal information it holds, and to ensure the information is only used for the purpose for which it was collected.
Access to the information is restricted, such as by permission levels and password, and appropriate system securities have been implemented and are maintained.
Staff are trained and required to respect the confidentiality of personal information and the privacy of individuals.
Destruction and De-Identification
Where we no longer require your personal information for a permitted purpose under the Act, SEC takes reasonable steps to destroy or permanently de-identify the information.
Accessing and correcting your personal information
Subject to the exceptions set out in privacy law, you may gain access to the personal information that we hold about you
Please contact our Privacy Officer to ask for further information (see details below). You will be required to verify your identify and specify the information that you require.
We will not charge you to respond to such a request, unless we incur costs in providing the information. If a reasonable fee is to be charged, we will attempt to advise you of the likely cost in advance.
Accuracy of Information
If you find that personal information that we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you can ask us to correct it by contacting us. We will take such steps as re reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.
Complaints
You have a right to complain about our handling of your personal information if you believe that we have interfered with your privacy. If you are making a complaint about our handling of your personal information, it should first be made to us in writing.
Please contact our Privacy Officer using the details below. You can also make complaints to the Office of the Australian Information Commissioner (http://www.oaic.gov.au/privacy/privacy-complaints).
Contact us
If you have any questions about this Privacy Statement or privacy related issues, please contact us.
Privacy Officer: Dianne Gibert, Service Excellence Consulting Pty Ltd, Suite 1.04, 999 Nepean Hwy, Moorabbin Vic 3189, Ph: (03) 9555 3855, Email: info@seconsulting.com.au